Got the MLIS? How do you go from paper to interview?

I spent some time reviewing some applications with a written question and answer portion for a position in our library system a couple of weeks ago and it got me thinking about all of the times that I have done this as a manager. The most difficult applications to apply to, and for me to review are those with a couple of questions to answer. But then again, those are the best for you to get your foot in the door. If there aren’t any essay questions, there is always the cover letter. In either case, I’m going to give you a list of the things you can do that will put you ahead of the majority of the applications for librarian positions that I have read. I’m partly doing this for you, but also because when a position opens in library land, there are hundreds of applications that the management team and HR have to wade through so I’m writing this, in part, for the sake of their sanity (and mine).

Be positive
When you’re answering an essay question or writing a cover letter, this is your first impression to your future employer. I want to hire happy people! Everyone I know wants to hire happy people! I mean, even McDonalds wants to hire happy people! And, because you’re deciding to work in a library, I know that you MUST be a happy person. So, when you write, make sure you use positive language. Don’t speak negatively of previous employers, bash co-workers, or even generally complain about anything. I want to hear about why you are so excited and happy to be applying for this position that you couldn’t possibly even think of anything negative while the option of working here may exist for you. I know we all have bad days, I know you’ve had jobs that were horrible, I know you’ve worked for horrible bosses or with horrible co-workers. But I want to also know that you don’t dwell on those things and won’t bring that into our workplace.

Be passionate or at least sound excited
You’re applying for a job! There is actually a job out there in library world for which you are able to apply! You should be excited! You should be thrilled! That should come through in the way that you’re answering the questions and writing your cover letter. You can even mention how excited you are to be applying, or talk about how passionate you are about Anime or Innovative Services to Teens or Database research. Whatever it is, be excited about it! If you’re applying for a library job and you’re not excited about it, I’m begging you, please don’t apply!

Answer the question
Ok, listen to me on this one. Listen very closely! Answer the freaking question. No, really… I’m begging you! This alone will put you so far ahead of most of the applicants that it is absolutely ridiculous. Especially if the question is something like “name a time when you had a conflict,” or “or talk about a time you couldn’t answer a question.” The point of questions like these is to see that you critically thought about where you might have failed, where you succeeded, or what you would do given the opportunity to do either. If you said that you did XYZ, but learned that you made a mistake and after thinking about it, researching it, or talking to supervisors or peers, you realized that should have done ABC, and then talk about why, YOU WILL WIN! Or if you did it the right way the first time and then explain why you believe you did the right thing, YOU WILL WIN! Or, if you’ve never had a conflict with a fellow employee or patron, but explain what you would do if you did and show that you are capable conflict resolution (for example), YOU WILL WIN!! Here is an example of what not what to write.

Question- Name a time when XYZ
Your answer – I have never had that happen.

This is a fail. But it is a fail that we see in interviews and in writing all the time. Never answer like this. If you’ve never had that happen, tell me why you think that is, or what you would do if it ever did happen.

Don’t employ exceedingly grandiose terminology
I know you’re smart. I’ve seen your resume/application, I know what schools you went to, I should have an idea about your education level. I also have a hundred other applications to get through in the next two hours. If I have to get out the dictionary to get through yours, your application will find the garbage can even quicker. The best thing you can do is answer the questions or write the cover letter efficiently and effectively. I don’t need a lot of frills or language. I need to get a good strong answer that gives me a good picture of what kind of person you are and that you have the ability to give me the information I need. I’m also getting a clear picture of the kind of person you are through your writing, if you write like you have something to prove, then I’m not going to believe that you think you can do the job. Also, because you work with the public, I want to know that you can communicate with the public.

Have it Reviewed
This is important too. Mitsakes you make when witing a answer to an question show that you don’t take the care or time to want to make the job. There is no shame in having someone review your answers if you can. Always take that opportunity. I know that I have a large group of peers that I rely heavily on for reviewing what I write when it comes to more professional writing than my blog. There is nothing worse than having to struggle through a poorly written application. I always feel bad for the person. I think, don’t these people have friends? If not, why not? But sometimes its hard to find friends. In which case, get on Twitter, Facebook, Google+, or even Myspace and ask around. Someone will most likely help you out. If you are a librarian and have no other friends and need someone to review your application, I might even be able to help (maybe).

Don’t write too much
This is simple, please don’t write a long overdrawn essay when a paragraph will do just fine. Unless they are asking for a one page essay, this is a cover letter, or there is only one question to answer, I would always try to keep things to somewhere around ten sentences. Just like in college, you don’t get extra points for writing more than what the professor asked for. If they ask for one page, please only write one page. The extra time I have to spend reading your three page essay, when I still have 100 more essays to read that same day, will make me want to kill kittens with bags full of puppies.

Don’t write too little
Don’t write to little.

Don’t bullshit the answer
If you don’t have a good answer, don’t lie about it. Typically, it’s pretty easy to tell if you’re telling a BS story or not. The better route, as I talked about in the answering the question part of this blog, is to say what would happen if you did have an answer. So, for example, if you never worked at the reference desk, but the question is about answering reference questions, you can say that you have never done reference work, but if you had a reference question to answer, you would do it through doing the following steps (and then outline the steps to answer a reference question). Or, if there is no question to answer and this is a cover letter for a job you’ve never worked, you can say that if you had the job you would do XYZ as well.

Here is an extra tip
All of these tips also work in the interview. Now get out there and Make It Happen.

So you got the interview, now don’t blow it! 5 Tips for successful librarian interviews

I’m going to take a break from my redefinition of libraries blog posts and take some time for two posts of a completely different nature. The first is on being a successful interviewee and the second will be about what I look for in applications to get folks through the screening process. Here is the first on being a strong interviewee;

So I have been in management for most of my professional career. I have had to sit on both sides of the hiring table and I have some things to tell all you folks out there who have interviewed for positions or are looking to interview for a position. These are just some tips and tricks that I’ve learned that will help you become a better interviewee.

Be excited
1) Act like you want to be there!
I know we all get a little nervous at job interviews and it’s easy to become quiet and reserved but sometimes that can come off to the interviewers as you not wanting to be there. I can’t even tell you how many people I have interviewed who I have had to question (in my mind) whether or not they actually want to be there because they were so quiet and subdued throughout the interview. I want you to show some feeling! Show some emotion! Get excited! You got the effing interview after all!! I am looking for someone who is excited about the profession and has a personality. I can teach you the skills to be a good librarian, but I can’t teach you the personality. So if you have it, you need to show it. Anyway, if you don’t, I’ll poke you with a sharp stick.

*Here is a side note to this tip…
I used to manage an Abercrombie and Fitch and some of our interview questions were –

• If you could invite three musical artists, dead or alive, to your birthday party, who would they be and why?

• Or, if you could live anywhere in the world and money wasn’t an factor, where would you live and why?

We asked these questions, not because we care what kind of music you like or where you would live, but to give you a chance to talk about something that you are passionate about and show us that you can be personable and fun. We were looking for someone who can talk to people in a fun way and interact with us (and therefore hopefully the customers) and we want to see your personality. I’m not allowed to ask these questions in an interview setting for libraries (I’ve asked HR) so you have to show your personality through the other questions we ask. Once again… I can teach you to be a librarian, I can’t teach you to have a better personality.

2) Answer the Freaking Question!!
If you only read to here and ONLY use rule number one and rule number two you will be above something like 98.9% of the interviewees. If you are excited and ANSWER THE FREAKING question then I will want to talk to you a whole lot more. Everytime I have sat through interviews I have had people who, instead of answering the questions, told me the things that they wanted to be sure to say in the interview and are just fitting it in somewhere. I don’t really care what you WANT to say, I want to hear the answer to the freaking question! Besides, we’re interviewing for a librarian position and if you are a librarian and not answering my questions, how are you going to be answering the patron’s questions when you’re on the job?

3) Use examples
We all love stories. I love a really good story and your really good story is going to give me some depth and understanding to your answer as well as give me a stronger understanding of you. In fact, I don’t even care if your story is drawn from previous experience as a librarian, from your previous experience as a CEO of BP, or the one time you had to walk your neighbor’s dog. I have hired people who have drawn from all kinds of professional (and unprofessional) histories and have related it back to the question in a meaningful way. To me, this means that you are going to be able to bring some new perspectives/ideas from outside the bubble of librarianship to my branch and that makes me happy.

4) But not too much
Whoa! Slow down kid!! One-two examples are plenty! I have had a couple of talkers interview for positions that I have had to cut off because of the time. I don’t need to hear EVERY story that relates to the question, just one or two. And… To review, relate the story to the question in a meaningful way so that you answer the question and do it in a way that shows that you are excited to be there. Don’t be worried if someone else has a better story or that you didn’t show that you have had 37 different experiences with what we are asking about. The person with a better story didn’t tell it as well as you told yours and I can give you 37 more experiences at my branch.

Don't set a tone you don't want
5) Never say anything negative!
Saying something negative ALWAYS sets a tone in an interview room that you don’t want to have. We don’t want to squirm while you tell us an uncomfortable sob story. I know we ask questions like- What do you like least about blah, blah, blah. But that doesn’t mean to go off on a tirade about some horrible boss you once had or a bad customer or anything else negative. We are looking for what you like LEAST not something you HATE. You can say something like – Well, I know it needs to be done so I do it and do it well, but I don’t enjoy (__Insert here__) and I would rather spend my time doing (___Insert here___) because I feel that is more important because (___Insert here__). But, if you come to my interview and you answer my question with that boilerplate answer I’m either going to a) be disappointed that you didn’t come up with something new or b) just be stoked that SOMEONE is reading my blog or c) forget that I wrote this blog and not even notice.

These are just five things you can do to be a better interviewee but just these five things that I look for that will put far and above beyond so many other folks that you will most likely get a second interview. I know there are literally tens of thousands of you out there and that you have to get through the resume screening process to even think about getting an interview but I hope this will at least help you once you are in the room. Good luck out there team!